Store is currently unavailable

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New Member
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I set up my store, connected my domain at salrosada.shop and once I paid for the Basic Plan, the store gave me a messagge "salrosada-shop.myshopify.com is currently unavailable."

I was planning on launching my store before Black Friday, but I'm worried that even that support contacted me and asked for some details, I don't have any news on my store and it keeps showing the error message. 

My ticket number is 20617596. 

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Shopify Staff
Shopify Staff
1637 99 357

Hey, @pedrovn

Thank you for supplying your ticket number. While I can't speak about account specifics in a public forum, I can say that your ticket has been escalated to the appropriate team for further review. Escalations typically take between 24-72 business hours (does not include holidays and/or weekends). The 24-72 business hours timeframe is highly dependent on the number of tickets the team is currently working with. Due to this, you may see a delay in hearing back as our teams work on tickets in chronological order; however, you will be the first to know as soon as an update becomes available. 

Peter | Social Care @ Shopify
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