Store is taking forever to load

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I am having serious problems with our site taking too  long to load and customers are contacting me telling me that our website is not working. I have tested it myself and have noticed a significantly long wait time to be able to open one of the collections. Does anyone have any recommendations on how I can go about fixing this quickly? I have reach out to the company that handled our web design initially and have not had any luck getting help from them. Our website is