My name is Lilith, I'm on the Social Care team at Shopify.
Sorry to hear you're having a hard time getting into your account. Thank you for providing your ticket number.
For most escalations or ticket resolutions, our specialized teams normally will work over 24-72 hours to investigate and be able to resolve the situation. If your situation is a bit more complex though you may hear back within 1-3 business days depending on the situation.
Please feel free to email us back by replying to the email you received your ticket number on. This email links you directly to the team working on your ticket That team can better answer any detailed questions quicker and in a more secure way.
Thank you for reaching out.