Store not available. Can not access my admin. Domain not working.

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New Member
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My store was running and i had the basic plan. Now i can not login into my admin. My paid domain is not working. I have not received an email in regards to my account. Please someone assist me. I can not contact anyone. 

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Shopify Staff
Shopify Staff
855 57 141

Hi, @tamaralelee 

Happy to help you with your account issues.

Can you please let me know if there is a specific error message you are encountering when you log in?

Also, what is your domain?

Looking forward to hearing from you soon! 

Elle | Social Care @ Shopify 
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New Member
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I can not access my admin. My paid domain is not working. I can not access my account when I try to login. 

Screen Shot 2020-11-04 at 12.24.51 PM.png

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New Member
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It says we will be back soon and myshopify.com is unavailable.

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New Member
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My domain is thinkbigsmart.com
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New Member
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mY domain is thinkbigsmart.com

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Shopify Staff
Shopify Staff
855 57 141

Thanks, @tamaralelee for those details!

I can see you have an open ticket, which is set to be reviewed by our operations team. 

There is nothing further I can do to assist here, as the right team is currently looking into your account. 

Once we have more information for you regarding your account, you will receive an email. 

Hope this helps! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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