Happy to help you with your account issues.
Can you please let me know if there is a specific error message you are encountering when you log in?
Also, what is your domain?
Looking forward to hearing from you soon!
Thanks, @tamaralelee for those details!
I can see you have an open ticket, which is set to be reviewed by our operations team.
There is nothing further I can do to assist here, as the right team is currently looking into your account.
Once we have more information for you regarding your account, you will receive an email.
Hope this helps!