Store unavailable

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Tourist
16 0 1

Hi

 My store is unavailable from 2 weeks and can't login to my store. Also no response from shopify teams. i cant use my domain on another account. Please help me . 

labeprovence.myshopify.com

Regards

 

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Shopify Staff
Shopify Staff
409 51 66

Hi, @Label

 

I’m Helen from Shopify Support. Thanks for reaching out, but I’m sorry to hear that you are having trouble logging into your store. 

 

I am unable to see an account in our system with the URL labeprovence.myshopify.com. Therefore it appears as though you may be entering the incorrect store name when logging in, which would give you a ‘store unavailable’ message. 

 

To recover your store info, please choose the ‘Forgot store?’ option on the login page as seen below, to have your exact store URL emailed to you.

20-05-iwgy6-ca0il

 

 

Let me know if this helps! And if it doesn’t, we’ll dive into it further to figure out what’s going on.

Helen | Social Care @ Shopify
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Tourist
16 0 1

Sorry its labelprovence.myshopify.com

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Tourist
16 0 1

Can you help me , please ? My domain was blocked with this store. I can't even open a new store with my domain :(

 

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