Subdomain ssl certificate issue

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Hank
Shopify Staff
Shopify Staff
1094 124 170

Great question, Craig!!

What I will do is share a guide with you about Google analytics and setting and understand goals & funnels which should prove beneficial to you!

Hank | Social Care @ Shopify 
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CraigV
New Member
9 0 0

Thanks Hank, 

 

You have been such a great help. You're amazing thanks. 

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Hank
Shopify Staff
Shopify Staff
1094 124 170

You are very welcome, my friend!

Do reach back out to us if you need anything, stay safe, and have an awesome day!

Hank | Social Care @ Shopify 
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alcbaz
New Member
2 0 0

Hank,

I have the same SSL issue with https://www.Lumiwear.co.uk

the domain is a godaddy domain, but the DNS uses a shopify template, the A record is currently pointed to: 23.227.38.32 and NOT 23.227.38.65.

I can’t change it unless I remove shopify template. What should I do? I need my store back online ASAP. 

-Seb

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Hank
Shopify Staff
Shopify Staff
1094 124 170

Thank you for reaching out about this, @alcbaz.

I took a look at your store URL using this website, and I can see multiple A records, which looks to be the cause of the issue you've described to me. I do see a slight difference in the A records you mentioned, but I have a picture below showing the incorrect value that I see.

 

02-34-3ha02-4v5bn

 

As you mentioned your domain is hosted on GoDaddy, you will need to login to your GoDaddy login to edit the DNS settings there. Once that is changed, then domain propagation can take up to 48 hours when connecting your third-party domain.

Hank | Social Care @ Shopify 
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Zuhal
New Member
1 0 0

Hi I need help to!

20210324_174626.jpg

20210324_161729.jpg

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Hyde
Shopify Staff
Shopify Staff
796 89 143

Hi @Zuhal,

Hyde here from Shopify.

Could you please provide me with a little more context? It looks like you may be using a Shopify-bought domain, did you buy that recently? It usually takes about 48-hours for a domain to propagate.

The more information you can give me, the better I can help you!

All the best, Hyde.

Hyde | Social Care @ Shopify 
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