Submiting my id

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New Member
7 0 0

Hi all

 

Has anyone an email address for shopify help?

When i go to submit my id for verifying my submit button is not purple it is clear and i cant click it?

Has anyone an email address or know how i can get my id submitted

 

Thanks in advance 

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Shopify Staff
Shopify Staff
859 57 141

Hi, @GYMCAKES 

Our support can be contacted directly through our Help Center; however, please do not submit your documents manually. For security purposes, they must be submitted through the admin.

It sounds like you may be experiencing a browser related issue, so I would recommend clearing your cache  and ensuring you are using an up to date version of Chrome. You can also try using Chrome's incognito mode as another troubleshooting step if clearing the cache doesn't help. 

Please let me know if you're still unable to submit your documents in the admin after going through the steps above, and I will reach out to you directly to help! 

Elle | Social Care @ Shopify 
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New Member
7 0 0
Hi all.

I’ve tried to add it on two different computers and even on my phone.
The browser doesn’t seem to be the issue

Thanks
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New Member
7 0 0

The server doesn’t seem to be the issue as it won’t even submit on my phone or on another PC. Would really appreciate your help in this one

Thanks 

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