Subscribers are not getting their welcome email!

AMAE
Tourist
3 0 2

Hello,

If someone signs up at the bottom of my page for the newsletters, they do not receive the welcome email! How do I fix this so new subscribers get their welcome email since there is a discount in there?

JHKCreate
Shopify Partner
2042 331 444

Hi @AMAE ,

Shopify does not send a confirmation e-mail unless you enable double-opt in which sends an email to the user asking them to approve the subscription. No solution here unfortunately! 

- Did we solve your issue? Like & Mark As Solution to help the community
- Should you need any direct help: contact@jhkcreate.com
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AMAE
Tourist
3 0 2
I apologize, I am still confused!
 
I did the double opt-in, then submitted an email address and still nothing. 
 
I have a box where people can put their email in to sign up for the newsletter. 
 
Then in my notifications, I have an option for the "Confirmation Email" but that isn't being sent. 
 
How do I get that Confirmation Email to be sent? Currently anyone signing up for the newsletter isn't even getting the subscription confirmation email.