Subscribers are not getting their welcome email!

[AMAE]

Hello,

If someone signs up at the bottom of my page for the newsletters, they do not receive the welcome email! How do I fix this so new subscribers get their welcome email since there is a discount in there?

[JHKCreate]

Hi @AMAE ,

Shopify does not send a confirmation e-mail unless you enable double-opt in which sends an email to the user asking them to approve the subscription. No solution here unfortunately! 

[AMAE]

I apologize, I am still confused!

I did the double opt-in, then submitted an email address and still nothing. 

I have a box where people can put their email in to sign up for the newsletter. 

Then in my notifications, I have an option for the "Confirmation Email" but that isn't being sent. 

How do I get that Confirmation Email to be sent? Currently anyone signing up for the newsletter isn't even getting the subscription confirmation email.