Subscription Refund

prasadmeher
New Member
1 0 0

I was just learning shopfiy and forgot to close the store and I have been charged today, however I have closed the store for now, please can I get refund.

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Bo
Shopify Staff
Shopify Staff
1787 194 536

Hey there, @prasadmeher 

 

Bo here from Shopify Support! 

 

Please note that as per our help guide on closing your Shopify account, which can be found hereYou need to close your store manually. Shopify Support can't close your store for you. Also, to help you reduce the impact of recent events on your store if you choose to reopen your store within 90 days of closing it, Shopify guarantees that all of your store's data and configuration information will be preserved. If you do at any point want to return to Shopify, you absolutely can. 

 

In order to request a refund, you will need to contact Shopify Support directly. We’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.

 

If you have any feedback about the platform and as to why you have closed your account, we would love to hear it. We're constantly looking to improve our service to better serve our merchants. Any feedback you have would be greatly appreciated. 

 

All the Best,

Bo

Bo | Social Care @ Shopify 
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