We can certainly look into providing a refund for you.
I will reach out to you directly via email so I can authenticate your account and look into the billing details.
I can access your storefront so you will need to close your account before our team will consider a refund.
Alternatively, feel free to let me know when your store is closed and I will reach out to you directly.
Once you successfully close your account your storefront will no longer be visible.
Please let me know when you've closed your account and I will reach out to you directly to consider a refund.
I am having an issue which has been totally unexpected. I opened a shop in January 2020 and then closed the shop before the trial was up. I tried to reopen the shop in March 2020, but had an outstanding balance of $29 and couldn't afford it at the time. After speaking with a rep over the phone about this, I left it alone until I was able to pay the $29. Then last week, almost 6 months later I was billed $90. I tried contacting Shopify but the number is no longer active, or the chat, and I couldn't find a support email to contact. After that, two days later I was hit with another $90 charge! I am assuming this is a subscription charge, I'm honestly not even sure. I have tried logging in so see if maybe that would make rectifying this easier. Shopify then stated that my account has been inactive for over 3 months. I have read in another response that after your account is inactive they stop trying to take funds and "freeze" your store. That has not happened in my case. I don't know whats going on, but I would appreciate some assistance with this matter. I've already cancelled my card because I couldn't get in touch with you and its been over a week since this has happened. I work as a housekeeper to bring my son with me to work so I can save on childcare. I hope you can understand that I literally need every cent I earn. The fact that this was unforeseen, and now learning about the "no refund policy" really has me in a panic. Please help!
Hi, @Ozayer-matubber. You should have an email from me confirming your refund.
@Ak77, I'm very sorry to hear about your experience and I apologize that you had such a hard time connecting with our live support via chat or email. It sounds like you may have an account opened that is unknown to you.
I have sent you an email so I can look into this for you right away. Please respond at your convenience.