Subscription refund

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New Member
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Hey, im a student, i need the money back. i was just messing around with shopify, and today i got billed, i was going to cancel the subscription but it was too late, please help me out, i would like a refund, and i have already closed the store.  thanks!

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Shopify Staff
Shopify Staff
757 48 128

Hi, @Ozayer-matubber 

We can certainly look into providing a refund for you. 

I will reach out to you directly via email so I can authenticate your account and look into the billing details. 

Talk soon! 

Elle | Social Care @ Shopify 
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New Member
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Hey, I want to close my shopify store and need refund subscription fee.
Please help me. this my store domain name: sportlaza.myshopify.com. thanks
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Shopify Staff
Shopify Staff
757 48 128

Hi, @Ozayer-matubber 

I can access your storefront so you will need to close your account before our team will consider a refund. 

Please follow these steps here to close your account. 

Once your store is closed, you can reach out to our support to request a refund!

Alternatively, feel free to let me know when your store is closed and I will reach out to you directly. 

Elle | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Yes, you can access my storefront
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Shopify Staff
Shopify Staff
757 48 128

Once you successfully close your account your storefront will no longer be visible. 

Please let me know when you've closed your account and I will reach out to you directly to consider a refund. 

Thanks! 

Elle | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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I already closed my store
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New Member
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Good afternoon.

I am having an issue which has been totally unexpected. I opened a shop in January 2020 and then closed the shop before the trial was up. I tried to reopen the shop in March 2020, but had an outstanding balance of $29 and couldn't afford it at the time. After speaking with a rep over the phone about this, I left it alone until I was able to pay the $29. Then last week, almost 6 months later I was billed $90. I tried contacting Shopify but the number is no longer active, or the chat, and I couldn't find a support email to contact. After that, two days later I was hit with another $90 charge! I am assuming this is a subscription charge, I'm honestly not even sure. I have tried logging in so see if maybe that would make rectifying this easier. Shopify then stated that my account has been inactive for over 3 months. I have read in another response that after your account is inactive they stop trying to take funds and "freeze" your store. That has not happened in my case. I don't know whats going on, but I would appreciate some assistance with this matter. I've already cancelled my card because I couldn't get in touch with you and its been over a week since this has happened. I work as a housekeeper to bring my son with me to work so I can save on childcare. I hope you can understand that I literally need every cent I earn. The fact that this was unforeseen, and now learning about the "no refund policy" really has me in a panic. Please help!

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Shopify Staff
Shopify Staff
757 48 128

Hi, @Ozayer-matubber. You should have an email from me confirming your refund. 


@Ak77, I'm very sorry to hear about your experience and I apologize that you had such a hard time connecting with our live support via chat or email. It sounds like you may have an account opened that is unknown to you. 

I have sent you an email so I can look into this for you right away. Please respond at your convenience. 

Thanks! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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