Subscription refund

New Member
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I signed up for the 14 day trial and realised I was not ready for a shop yet. I forgot I put my bank details in so it rolled over. I am cancelling and closing the store. Would it be possible to be considered for a refund?

Due to covid I lost my investment and had to go back to full time work and to be honest I should not have forgot about it rolling over and money is a bit tight if you could consider my request?





Shopify Staff
Shopify Staff
442 36 58

Hey, @soberdrinks!

Ash here from the Shopify Team. Welcome to the Shopify Community!

I’m happy to help out with your request. While Shopify generally doesn’t provide refunds as per our Terms of Service, I absolutely appreciate the situation you’re in, and I’ll take a closer look into your account to see what we can do. I’ve sent an email to the email address associated with your Shopify Community account. Please reply to that email for authentication, and as soon as I receive your reply I’ll be able to determine our best next step.

Looking forward to hearing back soon!

Ash | Social Care @ Shopify 
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