Support Contact Options?

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Tourist
7 1 9

I'm constantly seeing and hearing "contact us by live chat or email, or schedule a call." However, I don't see any of these options anywhere.

 

this is the only thing I can find: https://help.shopify.com/en/questions#/questions

 

No mention of a live chat, email support, or callback scheduling anywhere. Is the only form of support really a knowledge base and these forums?

 

Thanks for any help.

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New Member
1 0 3
Same boat!! I need someone to call me bc it has our number incorrect ... can’t find any options for actual talking to someone
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Community Manager
Community Manager
503 29 786

Hi all, apologies for inconvenience this has been causing. 

 

To access contact options compelte the following steps:

  1. Go to https://help.shopify.com/en/questions
  2. Click Log in and enter your details.
  3. Enter a brief description of your question into the search bar.
  4. You’ll be provided with a curated list of Shopify resources related to your search. We have extensive help documentation designed to connect you with the information you need as quickly as possible. If you can’t find what you’re looking for in our docs, click Get help from the Shopify support team.
  5. Choose the way you want to contact Shopify support from the available options.

TyW | Online Community Manager @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 6

Hi, this link  https://help.shopify.com/en/questions  which is given out when calling Shopify support does not offer any options to call support. Is Shopify currently having problems with their support? We the paying customers should be able to easily contact support. 

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New Member
2 0 1

Hi, I have been trying the link https://help.shopify.com/en/questions for two days now and it is not working. After following the directions and clicking on the get support or 24/7 support there is no actual option to contact support by phone, chat, or email. What can a person do to contact support? Thanks

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Tourist
7 1 9

This is an accepted solution.


@Redr8er2 wrote:
Same boat!! I need someone to call me bc it has our number incorrect ... can’t find any options for actual talking to someone
@bdjford24 wrote:

Hi, I have been trying the link https://help.shopify.com/en/questions for two days now and it is not working. After following the directions and clicking on the get support or 24/7 support there is no actual option to contact support by phone, chat, or email. What can a person do to contact support? Thanks


Hey guys, try this link:

 

https://help.shopify.com/en/questions#/contact

 

The live chat was very helpful for me. Hope this helps.

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New Member
2 0 1

Mason6,

 

Thanks so much for the link, really appreciate it!!!

 

Chat support was very helpful for me as well. They gave me this link to access all Shopify support now moving forward and said do not call the old Shopify support phone number.     https://help.shopify.com/en/questions#/contact

 

Informed chat that on this link page phone call back support is still not available. They said if there are too many calls in the queue the call back option will not be available. Wow!! For me, it has not been available for "THREE DAYS". Although it might be a good idea in theory from Shopify's point of view it clearly is very bad for us the paying Shopify customer. This is clearly a HUGE downgrade for Shopify support. I really hope they can fix this!

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Tourist
7 1 9

No problem at all, glad you found some support.

 

I imagine right now is probably a very busy time for them what with the current situation going on in the world. I bet there's a lot of people trying to start shopify stores since they're stuck at home. I imagine over time that the callback function will become more available. Live chat worked really well for me though, so I'm pretty happy with that.

 

cheers

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Excursionist
18 0 17

@TyW ERROR IN PROCESSING Hi. I have an issue of a customer ordering and paying for items in my store (he even showed me a bank account print to confirm it), but the order is in Abandoned Checkouts as unpaid.

 

Additionally, he experienced issues with despatch address suggesting the Zip code didn’t match the address. I have subsequently tried this and it successfully goes through. He has provided screen prints. If you are able to access this, the item is dated June 7th 16:24 (GMT+1)

 

Regards,

Simon.  simon@andchocolate.co.uk

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New Member
1 0 1

This doesn't help at all. I need help ASAP! 

No Chat, no e-mail. Phone only has a message saying to go back to the website for help and then we are supposed to get a call back. No options anywhere to request a call back or email, or chat.

I just subscribed I'm thinking in canceling pretty soon if I'm not able to contact anybody. I'm not even sure I will be able to cancel and then I will be paying for a service I'm not getting.