Solved

Is Shopify's only support through a knowledge base and forums?

Mason6
Tourist
8 1 9

I'm constantly seeing and hearing "contact us by live chat or email, or schedule a call." However, I don't see any of these options anywhere.

 

this is the only thing I can find: https://help.shopify.com/en/questions#/questions

 

No mention of a live chat, email support, or callback scheduling anywhere. Is the only form of support really a knowledge base and these forums?

 

Thanks for any help.

Accepted Solution (1)
Mason6
Tourist
8 1 9

This is an accepted solution.


@Redr8er2 wrote:
Same boat!! I need someone to call me bc it has our number incorrect ... can’t find any options for actual talking to someone
@bdjford24 wrote:

Hi, I have been trying the link https://help.shopify.com/en/questions for two days now and it is not working. After following the directions and clicking on the get support or 24/7 support there is no actual option to contact support by phone, chat, or email. What can a person do to contact support? Thanks


Hey guys, try this link:

 

https://help.shopify.com/en/questions#/contact

 

The live chat was very helpful for me. Hope this helps.

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