To get in touch with Shopify support:
TyW | Community Manager @ Shopify
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It appear that the provided 1 (855) 816-3857 number is a canned message directing us back to hel;p.shopify.com/questions..... well the link does not work.
i must admit..Shopify is dropping the ball with their support access.... throwing us back into the tarpit of Forums to un-muddle issues is a frustrating and counter productive.
I have been a long standing customer and what brought me over to this platform was the top level support and access to a live individual, this has all but dis-appeared..
Time to start looking for a new platform, you appear to have lost your focus!
WHERE IS THE CUSTOMER SUPPORT PHONE NUMBERS!
WHERE IS THE CUSTOMER SUPPORT EMAIL ADDRESSES
WHERE IS THE CUSTOMER SUPPORT NUMBER FOR BILLING- TECHNICAL ISSUES... AND COMPLAINT DEPARTMENT...WHERE ARE YOU????