Support page down? What is OKTA?

Highlighted
Excursionist
19 1 5

I'm having trouble with a colleague accepting an admin account invitation, and when I clicked on "Shopify Help Center" in my admin profile, it went to help.shopify.com, which redirected to shopify.okta.com. I see that support.shopify.com also redirects here.

What is this OKTA ting? My Shopify admin password doesn't work there. Why does it not use the same authentication interface as community.shopify.com? Was Shopify hacked, or did they just drop the ball with their communications?

How do I access phone support???

shopifystatus.com doesn't show any outages.

Edit: I was able to get to the support email link through shopify.ca/contact

1 Like
Highlighted
New Member
2 0 0

I am having the same probem.  Can't access support or my admin.

0 Likes
Highlighted
New Member
2 0 0

I was able to get through to support through help.shopify.com

0 Likes
Highlighted
Excursionist
19 1 5
Okay, but 30 minutes ago help.shopify.com was redirecting to
shopify.okta.com.

Is my Shopify admin login compromised because I tried to log in at
shopify.okta.com?

Please verify that shopify.okta.com is associated with Shopify and not a
hacker attempting to phish shopify account credentials.

Thank you,

- Charles
0 Likes
Highlighted
Excursionist
19 1 5

Help.shopify.com appears to be back up, but I haven't yet received confirmation from Shopify that shopify.okta.com wasn't a hacking/phishing attempt, so I'm changing my admin passwords just in case.

0 Likes