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How in the F do you reach Shopify support? This is pathetic...

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Shopify Staff
Shopify Staff
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Hi @DanaKevin2020

Ted here from Shopify, thanks for posting your query. 

To contact our support, you are welcome to contact us here on Twitter or here on Facebook. If you would prefer to speak with our live chat, callback or email advisors, you can access these channels through our Help Centre.

When on the Help Centre page, you should see Support > Contact Support in the main menu or there's a Contact Shopify Support button near the end of the page. The Help Centre will try and suggest guides first to resolve your query, however, if none of these suit your needs then please keep clicking the Contact Shopify Support button at the end of the page instead. 

In some cases, Chrome extensions and cache can interfere with the Help Centre's login process and you might experience a "loop" when trying to contact our support. If this happens, I'd recommend clearing your cache or log out of your Help Centre account and access our support as a guest instead as shown in this short video. Our advisors can authenticate the account later if needed. 

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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