Suspended Google Merchant Center account

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Excursionist
18 0 4
Google considers my account suspended. I think it's because of price changes. I've changed the prices on my webpage and then updated product feed. Because of this Google notified me that account is suspended. Here is the part of the reason:
"Your Merchant Center account is in violation of the following policies:
Misrepresentation of self or product (Untrustworthy promotions)
UNTRUSTWORTHY PROMOTIONS (MISREPRESENTATION OF SELF OR PRODUCT) "
After contacted to support they've reviewed and come back with the news:" We have reviewed the Merchant Center Account and the policy disapproval remains because the merchant center account continues to be in violation of our policy. "
And they've added: " unfortunately we will not be able to reinstate this account and the current status of the products and the account may be beyond fix. "
Have any of you had such a problem? If so, how did you resolve it? Does it make sense to contact support again and again? :)
Here is my web page Adorable Pots. We've checked and nothing's wrong with it too.
It's ridiculous how Google helps small businesses. I hope they'll consider that because of this reason account should not be canceled :(
Waiting for your support.
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Shopify Partner
549 14 106

This in most cases is related to drop shipping. Which is not allowed on Google Shopping.

Only products you stock in your warehouse are allowed.

More info: https://support.google.com/merchants/answer/6150127

 

It may also be due to your contact details not being complete, such as missing telephone number, address, email.

 

But regardless of me mentioning the potential reasons, if Google says it's final, it will be final.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need a Premium Data Feed Management Tool? Get in touch. (DIY/Managed)
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Excursionist
18 0 4

Thanks, Emmanuel!

We don't use the dropshipping model. We have warehouse and ship items from here.

 

Also, the contact information is completed.

Someone says on Reddit that maybe the issue is because we don't have what payment methods on the footer of your site. What do you know about it, could it be the reason?

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Shopify Partner
549 14 106

Yes that can also be a reason.

The best option is to add the icons of the payment methods you accept.

 

If you share your website, i can have a look and give you further advice.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need a Premium Data Feed Management Tool? Get in touch. (DIY/Managed)
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Excursionist
18 0 4

Here is my website https://adorablepots.com/ 

 

Thanks!

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Shopify Partner
549 14 106

Hi, your contact page, requires telephone number, address, email address and contact form. Currently, that is not the case: https://adorablepots.com/pages/contact

No contact link from the footer.

 

You currently don't have any delivery info, how much do you charge, what is the expected delivery time and processing time, etc...

 

Add payment options in the footer.

 

Hope this helps.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need a Premium Data Feed Management Tool? Get in touch. (DIY/Managed)
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Excursionist
18 0 4

Hi,

 

Thanks for reviewing our website.

1. We have contact info on the footer. Does it need to be on the contact page too?

2. As for the shipping, okay we'll add it in detail. And we'll add payment options too.

 

Hope this will work.

Thank you for your support.

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Shopify Partner
549 14 106

This may be overlooked as you have a contact button at the top. So people going to your contact page, will not see it. The key to success is simplicity. The more complicated or the harder to find info you make it, the less successful your business will be.

 

10 years ago I worked for two great bosses in the UK, they were in there 50's / 60's and were out of touch of modern website design, but their knowledge of customers was amazing. One of the bosses taught me, treat your customer as if they are a child, ie: do not know anything. Do not know how to navigate, how to buy, etc... If you build your site in a way that a child can understand how to use it, then you are gold.

 

One of the best advice among many others they have ever told me.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need a Premium Data Feed Management Tool? Get in touch. (DIY/Managed)
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Tourist
8 0 4

Looking online, many merchants are facing the same suspension reason since March. There's a huge uptick in posts all over for this same suspension reason since then.


We just recently got this suspension last week and are still looking on how to resolve.

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Shopify Partner
549 14 106

There have always been suspensions, the issue is that merchants tend to not read Google's policy because it is overly long and complex.

 

The most common suspensions are :

Drop Shipping

Selling masks, santizers, gloves etc... which from April no new products are allowed. Only pre April are allowed to continue

Not having a valid address on the contact page

Having multiple businesses and or accounts

 

The issue is, a lot of merchants have unfortunately not followed policies. Which in a lot of cases I understand why, the ones that succeed are the ones that have either hired someone to give them professional advice or companies that have taken the time to read the requirements and make the required changes.

 

Not because it is easy to submit a data feed using tools, means it follows policies. Google has one of the most strictest policies, and most unforgiving consequences.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need a Premium Data Feed Management Tool? Get in touch. (DIY/Managed)