This in most cases is related to drop shipping. Which is not allowed on Google Shopping.
Only products you stock in your warehouse are allowed.
It may also be due to your contact details not being complete, such as missing telephone number, address, email.
But regardless of me mentioning the potential reasons, if Google says it's final, it will be final.
We don't use the dropshipping model. We have warehouse and ship items from here.
Also, the contact information is completed.
Someone says on Reddit that maybe the issue is because we don't have what payment methods on the footer of your site. What do you know about it, could it be the reason?
Yes that can also be a reason.
The best option is to add the icons of the payment methods you accept.
If you share your website, i can have a look and give you further advice.
Hi, your contact page, requires telephone number, address, email address and contact form. Currently, that is not the case: https://adorablepots.com/pages/contact
No contact link from the footer.
You currently don't have any delivery info, how much do you charge, what is the expected delivery time and processing time, etc...
Add payment options in the footer.
Hope this helps.
This may be overlooked as you have a contact button at the top. So people going to your contact page, will not see it. The key to success is simplicity. The more complicated or the harder to find info you make it, the less successful your business will be.
10 years ago I worked for two great bosses in the UK, they were in there 50's / 60's and were out of touch of modern website design, but their knowledge of customers was amazing. One of the bosses taught me, treat your customer as if they are a child, ie: do not know anything. Do not know how to navigate, how to buy, etc... If you build your site in a way that a child can understand how to use it, then you are gold.
One of the best advice among many others they have ever told me.
There have always been suspensions, the issue is that merchants tend to not read Google's policy because it is overly long and complex.
The most common suspensions are :
Selling masks, santizers, gloves etc... which from April no new products are allowed. Only pre April are allowed to continue
Not having a valid address on the contact page
Having multiple businesses and or accounts
The issue is, a lot of merchants have unfortunately not followed policies. Which in a lot of cases I understand why, the ones that succeed are the ones that have either hired someone to give them professional advice or companies that have taken the time to read the requirements and make the required changes.
Not because it is easy to submit a data feed using tools, means it follows policies. Google has one of the most strictest policies, and most unforgiving consequences.