Suspension of Google Merchant Centre/Shopping/Ads Account

EmmanuelFlossie
Shopify Partner
739 23 161

Register your business officially in your country with a business address. For example, relocating where you have your business operation to not be your residential address.

Google allows trustworthy businesses only, by not listing the address of operation, you will not be able to follow the policy requirements and trust levels.

 

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Ellikumo
Excursionist
24 0 4

Our business is legally registered in our country but it's registered at our home address. So your saying I need to rent/buy a property to have a business address I'm willing to list just so Google will allow it?

Surely there is another way. Can I provide an email and phone number instead and use a PO box for returns? 

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EmmanuelFlossie
Shopify Partner
739 23 161

I am saying you need to use the address that is officially registered, be it at home, or at a different property.

PO boxes, co working spaces, virtual offices, distribution centers are all generally not accepted.

A valid address that can be resolved in Google Maps, is only one of many requirements to get approved by Google.

 

If you are already suspended, you need to go the extra mile as you will be more scrutinized compared to a company that has a long track record of order fulfillment.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need Premium Data Feed Management Support? Get in touch.
Ellikumo
Excursionist
24 0 4

OK. I did see that they need 2 contacts and they list address, email and phone as the options. Hence why I ask. So in theory I could put the home address as the business address and the po as the postal and that should apese the Google gods? Even without a phone number... 

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EmmanuelFlossie
Shopify Partner
739 23 161

When you are already suspended, you need to go the extra mile. So just following the bare minimum, will most likely not work. I help hundreds of merchants and the ones that only do partial or try to limit what they do, pretty much all fail.

If you want to add a return address, that is different from the business address, sure that is fine. However on the contact page, you must add all contact methods, including address, phone, business hours, contact form and email address.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need Premium Data Feed Management Support? Get in touch.
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Ellikumo
Excursionist
24 0 4

OK. It seems like they are really going after internet only companies. We had no intention of manning a phone or selling P. O.S. When we started the business. If you have the phone number and all on the site there will be no option but to have a business phone. Thanks for your help. 

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TEFLC2020
Tourist
5 0 2
Get a PO Box or just suck it up I’m afraid
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Ellikumo
Excursionist
24 0 4

Did you read the thread? The issue is that po boxes aren't accepted as an address.... 

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TEFLC2020
Tourist
5 0 2
That’s not what you first posted about. The first post is what I replied
to. Only trying to help. I do know a business who uses a PO Box at a place
local to her and that seems to have satisfied Google so far but time will
tell on that one I guess
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EmmanuelFlossie
Shopify Partner
739 23 161

I want to update this thread that drop shipping is no longer cause of suspension. A google CM has confirmed with us product experts that this is not a reason for suspension.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need Premium Data Feed Management Support? Get in touch.