TD Bank Institution number "Invalid"

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Tourist
5 1 0

Anyone here bank with TD in Canada that had a problem when they started with the Institution number being "Invalid" ??

 

I fill everything out and "Invalid Institution number" always happens. I wanna get my store up

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Tourist
5 1 0

Hey all...is there NO ONE out there that uses TD Banking in Canada on Shopify? Surprised no ones answered yet. If you are a TD member and your store is running can you please take a look at your Institution Number you put in your banking area and let me know what it looks like. All TDs in Canada are "004"...but mine doesnt work...i keep getting "Invalid Institution number". Thanks all

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Shopify Staff
Shopify Staff
126 14 20

Hi, @SnowStorm0073.

 

Julie, here from Shopify Support.

 

I'm sorry to hear you're having difficulties setting up your Shopify Payments account. I have taken a look and the TD institution number you are attempting to use looks to be the right one. Have you tried reaching out to TD directly to confirm that all the details you are trying to enter are correct? This would include not only the institution number but also your account number and routing number. 

 

Nonetheless, I'm curious to see if there are any other TD customers here who have experienced the same problem. I recommend trying once more using incognito mode in Google Chrome. Sometimes plugins that have been installed could be the culprit here. If you aren't sure how to access incognito mode, you can do so by heading to File > New Incognito Window when using Google Chrome.

 

If this doesn't work, then I would recommend contacting TD as a next step, and simply let them know that you are trying to receive payout transfers from Shopify. If, after speaking with them, you're still experiencing issues, I would be happy to get you in touch with our Shopify Payments team who will be happy to step in and assist with the setup. In this case, we would just need you to provide a blank void cheque or direct deposit slip. 

 

Please let me know how that goes! I look forward to hearing back from you. 

Julie | Social Care @ Shopify
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Tourist
5 1 0
Hello there Julie 😊 incognito didn’t work either
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Shopify Staff
Shopify Staff
126 14 20

Thanks for letting me know! 

 

Have you reached out to TD yet? They should be able to walk you through the entire process while you enter in your bank account details so you can be absolutely sure that the correct account, routing and institution numbers are being used. If, after speaking with them and confirming the account details are indeed correct, please let me know and I'd be happy to send you an email directly, connecting you with our Shopify Payments team. 

Julie | Social Care @ Shopify
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Success.

Tourist
5 1 0

Hello Julie,

I got it all figured out now...goes like this...was told to enter "0XXXX" then XXX and XXXXXXX by my direct deposit paperwork. But instead of the "0" at the beginning numbers do XXXX7 then 004 and finally XXXXXXX. This is for Canada only.

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Success.

Shopify Staff
Shopify Staff
126 14 20

Thanks for letting me know. I'm glad it worked out and you were able to finish setting up your account. 

 

Now that you're all set up, it might be worth processing a test order prior to launching. This allows you to get a feel for how the checkout process works for both the customer and for yourself as the merchant. Feel free to check out our help doc on testing Shopify Payments, which outlines how you can enable test mode in your Shopify Payments settings to process a simulated transaction.

 

Thanks again for following up and best of luck with your launch! 

Julie | Social Care @ Shopify
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 - Was your question answered? Click Accept as Solution 

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