TD Failed Deposits

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janelleabela
New Member
1 0 0

My pre-auth information is correct and it recognizes it as a TD account but I get failed deposit emails.

Your payout couldn’t be deposited because the bank account details you entered were incorrect. You need to enter bank account details for a valid checking account.
Your payouts will be on hold until you resolve this issue.
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June
Shopify Staff
Shopify Staff
209 75 36

This is an accepted solution.

Hi @janelleabela,

Thanks so much for reaching out! From the sounds of it you are using Shopify Payments as your payment gateway, is that correct? 

If you can confirm that the bank details you've entered are correct (either by referring to a void cheque, your online banking account, and/or connecting with your bank directly) and you are still receiving the same failed payout error, I would recommend reaching out to our support team to clarify your best next steps. To do this, you can visit our Help Center, log in to your account, enter a topic into the search field, and choose Get support

Please let me know if you run into any questions along the way! 

June | Social Care @ Shopify 
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