THERE IS NO WAY TO SPEAK TO A PERSON????

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MichaelYerdon
New Member
1 0 0

I have spent three hours looking for a way to speak to a person.  Please rectify 

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Olivia
Shopify Staff
Shopify Staff
509 47 105

This is an accepted solution.

Hi, @MichaelYerdon!

Olivia here from the Shopify Team. Thanks for connecting with us and sharing your question. There are a few different ways to get in touch with us that I'm happy to outline for you.

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24/7 Phone Support

1. Visit https://help.shopify.com/en/questions#/login-

2. Please log in to your shop.

3. You must search for the topic you need assistance with. Scroll down the page of results until you see available contact options - choose phone support.

4. Our concierge will check to see if there is a spot available for a callback. 

5. If a callback spot is available, a phone number field appears for you to input your information and the “Request a callback” option is presented.

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24/7 Chat and Email Support

The quickest way to get in touch with our team is through live chat (also available with the same steps above). You are not required to log in to your store for chat support, and will be connected with a live representative within minutes.

You can also drop us an email there if you prefer, and we will get back to you within 24-72 hours.

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24/7 Social Media Support

Connect with us via Facebook or Twitter

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Furthermore, I'm more than to help you out here in our forums! Go ahead and post your question/s as a reply in this thread so I can assist.

I look forward to connecting,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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LaneyASB
New Member
1 0 0

Not a real reply. So do have a shop on Shopify one has to communicate via text or email - correct?

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Olivia
Shopify Staff
Shopify Staff
509 47 105

Hey, @LaneyASB.

Welcome to Shopify Community. 

We definitely offer 24/7 callback support on an availability basis, which means you will see that option if there is room in the queue. On the other hand, live chat is currently the quickest way to have any account-specific questions answered. 

For all other general queries, take advantage of our community and post your question here or connect with us via Facebook or Twitter

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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