Tax settings HELP please :(

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Hello :)

I am trying to fix my Canadian tax settings. I am trying to Change the settings so all of Canada is charged our 13% tax. So I created the tax override for all our collections for all of Canada. However when somebody in Quebec makes an order it charges them the 13% and then it also charges an additional 5% on top of that. Can somebody help me how to take off that additional 5%?

I’ve read all the articles and simply can’t figure out how to fix it.

Please help!
Thank you:)
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Hi Natalie15,

 

We are based in Canada. However, we charge taxes based on province that the order is being made in. We are based on Ontario but as an example, we would only charge a customer in Quebec 5%, PEI 15%, etc. This depends on your organisation and tax account setups, so get your accountant's opinion on what you should be collecting.

 

Without seeing it's difficult to know, but it 'sounds' like you have a country tax set up (5%) then you have your regions set up (Alberta, BC, etc) but you have the compound on top of federal tax selected. You want to make sure your dropdowns (added / instead / compound) are all set up right.

 

GMKnight.

Store owner and app developer.
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