Taxes not added into total payment due

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New Member
2 0 0

Hi. I am having trouble with the checkout process using shopify payments. In my order summary, the taxes are not being added to the payment due amount. Why is this? 

Example:
Subtotal: $10.79
Shipping: $5.00
Taxes: $1.20
Total: $15.79

Payment Due $15.79

The Payment Due amount should be $16.99 not $15.79. How can I fix this??

 

 

 

 

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Shopify Staff
Shopify Staff
69 0 6

Hey Jasmine!

Ashley here, a Shopify Guru - did you notice this on the first page of your checkout? If so, when you move to the next page (second stage of checkout) where the customer enters their billing information, you should see that it gets added in. 

Let me know if it seems to work at that point :)

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New Member
2 0 0

Hi Ashley!

I also opened a support ticket and another guru contacted me and helped me find a solution. 
I had ''include taxes on all my orders'' selected and that is why the taxes were not added into the payment amount on the second stage of checkout. 

Thank you very much for your help and quick response. =)

 

 

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