The forwarding email provided by domain doesn't work

Solved
Julibee77
Tourist
13 0 1

Hello, I've purchased my domain. However the email forwarding doesn't work. It worked once before, then it no longer works. I've tried to delete it and add it again, but it's still not working.

Thanks 

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Peter
Shopify Staff
Shopify Staff
2223 225 467

@Julibee77 

How are you testing the email forwarding feature? Is it with the same email address that the email is being forwarded to, or are you using a different email from the one the email is being forwarded to? 

Peter | Social Care @ Shopify 
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Julibee77
Tourist
13 0 1

Hello, thanks for your response.

I use other email account to send test to my redirected Gmail.

3 out of 10+, can received on the same day. 

1 received on next day. The rest has gone to oblivion.  There's nothing in the spam folder.

It seems very unstable.

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Peter
Shopify Staff
Shopify Staff
2223 225 467

This is an accepted solution.

@Julibee77 

Thank you for clarifying.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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