The product page is not working in Safari browser and iphone.

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New Member
3 0 0

I have some issue in my Shopify website.
The website is working in the google chrome, firefox and android phone.
But it is not working the safari web browser and iphone.

https://haveapuff.com/

This is my website. I can enter this url and after that I can't access the product page on safari and iphone.
For example this url.  https://haveapuff.com/collections/start-kits/products/tyga-x-shine-kit?

Please help me quickly.
I think this is no problem for shopify guru.

Thanks,

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Shopify Staff
Shopify Staff
798 41 122

Hey, there!

My name is Ava, I’m one of Shopify’s Gurus and I’m here to help :)

I've just tried accessing this link via Safari, it seems to be working for me here

Could you make sure you are using the latest version of Safari on your desktop and on your iPhone? As this can sometimes be the issue. Also, clearing your cache may help.

Let me know if updating your browser or clearing your cache works, if not I can keep troubleshooting with you!

Ava

Social Care Guru | support@shopify.com

Ava | Social Care @ Shopify
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New Member
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Thank you,

 

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New Member
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I have fixed the issue already,

I think I will need your help in the future,

Thank you for your time,

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New Member
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How did you fix the problem?

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New Member
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Hey Red
Can you please tell me how you resolve this error, because i am also facing this error, My website's responsiveness is working properly at chrome and firefox. but not working at safari browser, can you please help me out?
Thanks

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New Member
2 0 0

my site is working on older Iphone 8 in Safari but is not working on my iphone Xs Max. What did you do to fix the issue? thanks a bunch for your help and feedback 😊

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Shopify Staff
Shopify Staff
798 41 122

Hi, @keith_greenberg!

 

I'm sorry to hear you are having issues viewing your site. Can you post a link to your site so I can test this? Also, can you try clearing your cache and making sure both Safari and your iPhone are running on the latest update?

 

Speak soon!

 

Ava

Social Care

Ava | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
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New Member
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Hi today my website is not loading in SAFARI . I am using prestige theme. 

 

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Shopify Staff
Shopify Staff
798 41 122

Hi, @amainardir!

 

Can you post a link here to your store? I'd like to test this out myself. Is it not loading on Safari on desktop or mobile? Or both? Also, could you be sure everything is up to date when browsing; your web browser and your device should be running on the latest version. Clearing your cache may also help here! There is a guide here on how to clear your cache when using a Mac. For all other devices, there is a more general guide here

 

Let me know how you get on!

 

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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