I have some issue in my Shopify website.
The website is working in the google chrome, firefox and android phone.
But it is not working the safari web browser and iphone.
This is my website. I can enter this url and after that I can't access the product page on safari and iphone.
For example this url. https://haveapuff.com/collections/start-kits/products/tyga-x-shine-kit?
Please help me quickly.
I think this is no problem for shopify guru.
My name is Ava, I’m one of Shopify’s Gurus and I’m here to help :)
I've just tried accessing this link via Safari, it seems to be working for me here
Could you make sure you are using the latest version of Safari on your desktop and on your iPhone? As this can sometimes be the issue. Also, clearing your cache may help.
Let me know if updating your browser or clearing your cache works, if not I can keep troubleshooting with you!
Social Care Guru | email@example.com
Can you please tell me how you resolve this error, because i am also facing this error, My website's responsiveness is working properly at chrome and firefox. but not working at safari browser, can you please help me out?
I'm sorry to hear you are having issues viewing your site. Can you post a link to your site so I can test this? Also, can you try clearing your cache and making sure both Safari and your iPhone are running on the latest update?
Can you post a link here to your store? I'd like to test this out myself. Is it not loading on Safari on desktop or mobile? Or both? Also, could you be sure everything is up to date when browsing; your web browser and your device should be running on the latest version. Clearing your cache may also help here! There is a guide here on how to clear your cache when using a Mac. For all other devices, there is a more general guide here.
Let me know how you get on!
Social Care | help.shopify.com