Hello, I am new to Shopify and I apologize in advance if this topic isn’t allowed, but after finding out that these people actually advertise on Shopify, I felt it necessary to bring this to Shopify’s attention!
I am confident that “The real chef boutique” which advertises many, many items on Facebook, Instagram, Shopify etc... is fraudulent.
In my case I ordered the Yumia pasta machine on February 1 2021. The funds were withdrawn from my account out of a location called “GIVORS France.” I was given a conformation and order number and told my item would ship in 1-3 days. After the item never arrived, I was prompted to contact email@example.com. at customer service There is no phone support, only a Gmail account. She has failed to respond to my 4 emails.
They did, however, send me a tracking number with the suggestion that I download the app “SHOP” in which I complied. From day one.... SHOP has no information regarding that shipment. I understand completely that Shopify is not responsible, however, I do feel the need to warn others as well as the websites that The real chef boutique advertises through and Shopify is one of them.
I am having the same issue with The Real Chef
I also ordered the Yumia® - Pasta machine × 1
The funds on my card are Perfect Body for the company that took funds. This contact person does not respond. Item seems to be coming from another country and has not been sent to delivery company.
If you have any questions, reply to this email or contact us at firstname.lastname@example.org
Oh no, sorry to hear about your order troubles!
Shopify has a page where you can report an issue with a merchant. You should file an issue there.