The sender of SMS notifications is not by our shop..

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Hello,

 

I'm testing SMS notifications.. The message works perfect, no problem..
But the sender of the SMS notifications is a mobile number which is not related with our shop..
I'd expect that our shop name would be shown as a sender..
Can you help me? Have I missed anything in the settings?

 

Thanks,

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Shopify Staff
Shopify Staff
911 60 151

Hey, there

 

This is Dallas from the Shopify Social Care Team.

 

There are a couple of different type of SMS notifications. If you are referring to the SMS notifications your customers receive from your store then you're right, they won't actually see your number. The main reason is that it isn't actually coming from your phone. It is coming from an automated bot. If your customers were to reply to that text it wouldn't go anywhere.

 

If you are referring to the notifications that you receive it would be the same thing. The number will be a number associated with a bot that automatically sends you the notifications. You wouldn't be able to reply back to that number either.

 

Are you looking or a way for your customers to talk back and forth with you?

 

Let me know,
Dallas

Dallas | Social Care @ Shopify
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Hi Dallas,

 

 

As a beginning set-up we have been using e-mail notifications. Now, I'm in a research instead of e-mail whether we can use SMS notifications or not.. and maybe whatsapp..

 

I'd expect our shop name is shown as the sender.

 

thanks,

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Shopify Staff
Shopify Staff
911 60 151

I see I see!

 

When you set up SMS notifications it will show as a separate number not related to your store. This would be because the messages are being automatically sent by a bot rather than by you store or account directly. I hope that makes sense.

 

If you are wanting you give your customers the ability to be in direct contact with you I would suggest a chat or messenger feature. This will sent the messages from your customers to you and then you could reply back as soon as you wish. It is quite handy and definitely helps to make your customers feel like they have a better way of reaching you. 

 

Tidio is a great option as it puts all of your emails, chats, and Facebook messenger requests into one spot so you can easily deal with it on your phone 

 

SMS Chatbot by HiSuite is also a good one to look into 

 

I hope this helps to give you an option for what you are looking to do. If you have more questions please don't hesitate to ask! 

 

Dallas. 

Dallas | Social Care @ Shopify
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New Member
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Hi I have the same problem. The shop name that was receive by the customer via the sms was shortened. How do I change about from here?
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Shopify Staff
Shopify Staff
911 60 151

Hi, Fion. 

 

Just to clarify, are you meaning that the SMS number was shortened? Or is this in relation to the shop name that was shortened? 

 

Thank you, 

Dallas

Dallas | Social Care @ Shopify
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New Member
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Hi Dallas, 

 

I have the problem of the shop name shortening when an SMS is sent. Is there a way around this? 


@Dallas wrote:

Hi, Fion. 

 

Just to clarify, are you meaning that the SMS number was shortened? Or is this in relation to the shop name that was shortened? 

 

Thank you, 

Dallas


 

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New Member
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I am referring to the shop name being shortened. Please advise.
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Shopify Expert
9925 103 1764

When you're talking about sending SMS, there's a few key parts. The number you're sending to, the message and the other is the Sender ID

The sender ID - if alphanumeric - has a standard limit of 11 characters. So if your shop name is longer than that you should expect some truncation.

This is not a Shopify specific thing, just SMS in general.

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New Member
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Hi Jason, 

 

Thank you for the prompt reply. So is there no way I will be able to change the Sender ID without changing my Shop Name? Or is there some workaround to this. 

 

Regards, 

 

Glanden

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