There was a problem verifying and claiming your domain - Google Merchant Center account

philnaji
Visitor
2 0 0

Hi,

 

Can anyone help me I have been trying to set up a Google Merchant account and the error message is "There was a problem verifying and claiming your domain" does anyone know what that means?

 

 

 

Replies 8 (8)

EmmanuelFlossie
Shopify Partner
2953 221 710

Simply try again, and use HTML tag. This will always work. And install it in the theme.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
philnaji
Visitor
2 0 0

Emmanuel,

How do I get in touch with you?

EmmanuelFlossie
Shopify Partner
2953 221 710

Click on my domain name under my name on the left, then go to the contact page.

 

Thank you for your interest.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
HIKenney
Tourist
9 0 0

I'm having the same issue.  It seems the only was to correct it is to disconnect the app from shopify and then reconnect it.  Does that sound correct?

 

EmmanuelFlossie
Shopify Partner
2953 221 710

You can verify and claim by following the steps: https://support.google.com/merchants/answer/176793?hl=en-GB

I recommend using the HTML meta tag option, and simply add it to your theme.liqued file.

 

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

sjsusan
Visitor
1 0 1

Go through the following steps:

https://shoppingfeeder.com/insights/how-to-verify-your-shopify-domain-on-google/?utm_source=facebook...

 

then on your shopify account Disconnect your Google Merchant Center, then connect again.

jcarriba
Visitor
1 0 0

I have the connecting issue when verifying the site claim since I started my Shopify account. The site is verified and claimed in Google Merchant and I'm also an Admin there, however it still never connects. The first time I contacted support they somehow opened a ticket and they were able to connect it.

 

I had to disconnect it for some reason a week ago and I can't connect it again, and this time i'm being able to find someone from support able to manually connect it from their side (sigh), and i have tried around 10 times contacting support.

EmmanuelFlossie
Shopify Partner
2953 221 710

@jcarriba If you are using the free shopping app, built by Shopify, then this app is in the process of being migrated from Shopify to Google. So it's possible that support can not help because they are in the middle of migration.

 

However, I recommend you continue to contact Shopify support to help you re-connect.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.