This domain is currently managed by a different shop.

Solved
Ammzish
Tourist
15 0 1

Hey there,

Can you please remove that domain from my old store I can't access that store because it's inactive now.

Here is the domain: comedoneremover.com

And here is my new Shopify store URL: https://comedoneremover.myshopify.com/

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Bo
Shopify Staff
Shopify Staff
1680 175 488

Hey there, @Ammzish 

 

Bo here from Shopify Support! 

 

I would love to help with this. Could you please send me a screenshot of the DNS Settings for your domain or the invoice for the domain purchase so that I can authenticate you as the owner of the domain and make it available for you? 

 

Looking forward to hearing from you.

Bo 

Bo | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Ammzish
Tourist
15 0 1

Hey @Bo,

Thank you so much for your quick reply,

Here is the screenshot of domain DNS please let me know If you need anything else from me.

Screenshot 2021-01-26 183817.png

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Bo
Shopify Staff
Shopify Staff
1680 175 488

This is an accepted solution.

Thank you so much for getting back to me. You should now be able to connect the domain to your store as per this guide. 

 

All the Best,

Bo 

Bo | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Ammzish
Tourist
15 0 1

Yes, all Good!

Thank you soo much @Bo You are awesome