Hey there, @eleven22
Bo here from Shopify Support!
Good job in reaching out to support directly regarding this, you are on the right track. As we are experiencing much higher than usual volumes of contact, it will likely take a bit longer before you hear back on this. Rest assured our team is working as hard as they can at the moment to get back to everyone as quickly as possible. The first place you will get an update is that email, as no other team will have access to your case so please keep an eye out there for any information. We appreciate your patience and understanding at this time.
Of course, if there is anything else I can help with, in the meantime, please just let me know!
All the Best,