This shop is unavailable out of no where?

Shopify Partner
8 0 0

Hi there, not only is my shopify store not available, but the Help Center login is not available and I can't make a support PIN to call!


Any help is appreciated


Here is the message:


Oops, something went wrong.

What happened?
This shop is unavailable:
Shopify Staff
Shopify Staff
727 57 89

Hi @Peter_Peng,


Ted here from Shopify, thanks for reaching out to us!


I've taken a look at your account and I'm afraid that under the circumstances, I won't be able to discuss what's happening on a public thread. I can see that you are chatting with our team in regards to this though and I would recommend keeping an eye on Tara's email for an update over the next few days. Due to the circumstances, you might not receive an update straight away but they will contact you back as soon as they can. If you have any questions regarding the review, please make sure to reply to Tara's email. 


If there is anything else I can help you with, please let me know, I'm happy to help!


All the best,

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog