We'll need to get this issue escalated up to our Accounts team for further review if it hasn't already as only our Accounts team will be able to help get this resolved. In order to see if a ticket has been escalated and/or escalate a ticket on your behalf, I will need to verify the store via email. I've gone ahead and sent you an email titled "Shopify Forum Support" requesting further information. If you can reply there then I can help get this reviewed.
For security reasons, I have edited out your email from your reply.