My Shopify store is suddenly unavailable after I purchased the Basic package, I plan to launch my store after setting everything it took me 1 week to setup. after selecting a plan to insert the card detail and address boom now I can't access my Shopify account not even my domain.
I customized the theme, added products, everything looks perfect. But now I can't log in! Please help me. I didn't receive an email from Shopify nor confirmation of my plan
Thank a lot
when I buy the basic plan and click on the purchase boom obmiomi.myshopify.com is currently unavailable. I haven't received feedback from Shopify any message or email I try to contact by email support I got message ( firstname.lastname@example.org no longer accepts incoming messages.)
no, I didn't receive confirmation about my plan, I have checked my company email and my email as well please check my store (obmiomi.myshopify.com).
please find me a solution to my store so I can go live.
Thank you for confirming that for me.
As this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store.
Once you reply to that email, I will look into this further for you.
still waiting for the respomse please help me out with my store
I am waiting, please help me to open my store, It would be glad to see my store my work.
I did response you from the company email
you sent me the ticket number (17821690)
Thank you for reaching out again about this.
However, as I mentioned in the email I sent, once escalated to the accounts team, I am unable to action this case any more. I explained the timeframe in the email, and ask for your patience as the team work hard to review your case.
All responses and queries should be made through your email with support ID 17821690 going forward rather than the forum, as the team that has it, are the only ones equipped to resolve this issue for you.