This shop is unavailable

New Member
3 0 0

Hi, I tried to start my plan with Shopify and automatically my account went to this state. I´ve trying to contact technical support by email, but didn't receive a response yet.

Shopify Staff
Shopify Staff
1052 88 117

Hi @matiasduart3,

Ted here from Shopify, thanks for posting your query! 

Sometimes when merchants select a plan, Shopify's system will close the store so that it can be manually reviewed by our Risk Department. This only occurs for new accounts created just so we can verify the account for security and fraud prevention reasons. As you mentioned the shop is appearing as unavailable, I do believe this is the issue but I have emailed you privately so I can help authenticate the account and take a closer look. Please note that if the account is under review with our Risk team, then it can take a few business days for them to complete the review. They will get back to you as soon as possible once it's completed. 

For anyone else reading this, please contact our support here for immediate assistance. 

Many thanks, 

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog