This site can't be reached DNS_PROBE_FINISHED_NXDOMAIN

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I setup my website: since about 3 weeks ago.  From Canada, I managed to successfully reach this website about 90% of the time only if I tried to open it using the same internet browser (so about 10% of the time I got the "This site can't be reached DNS_PROBE_FINISHED_NXDOMAIN" message). If I use a different internet browser (from the same PC), I will get the error message more often.

From USA, my friends can only reach this website about 50% of the time, while from outside North America, the success rate to reach this website is less than 50%.

The domain is being hosted by 3rd party ( which has been successfully connected to Shopify.

By any chance, is there any suggestion to improve the success rate in anyone (across the globe) to access my website ?  

From other thread, a Shopify expert used the website (link here) to identify potential DNS record issue.  However, since I am personally not familiar with which DNS record to keep vs. to delete, any suggestion will be appreciated. 

Thank you!

Shopify Staff
Shopify Staff
1553 94 336

Hey, @yprawiro

The issue would be with the domain and the DNS settings and not specific to the region of the viewer. When connecting a domain to Shopify, it requires that the "A" record for the root domain ( points to and the "Cname" record for the subdomain ( points to As you can see, the public records for your domain do not have the proper DNS settings: 



Any additional "A" or "AAAA" for either your root domain, or subdomain will cause an error to appear. In order to fix this, you will need to login to your domain manager with and update the DNS records. If you're not sure how to do this, then you will want to reach out to their support directly. Once the proper settings are in place it will take up to 24 hours for them to take effect. You can find more information on connecting a third-party domain through our help centre here.  


Peter | Social Care @ Shopify
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