This site can't be reached DNS_PROBE_FINISHED_NXDOMAIN

New Member
4 0 0



I am getting ready to launch my store tomorrow.


I bought my domain via NameCheap & was hosting a pre-launch website with Wix.


Today, I have disassociated the domain from Wix. I have followed the steps to connect my domain from NameCheap to Shopify from this page.


My 'Domains' page now says my domain ( ) is connected, however, when I visit the website I am met with the following message:


This site can’t be reached’s server IP address could not be found.

Try running Windows Network Diagnostics.



Have I done something wrong here, or will it just take some time to transfer over?


Might be worth mentioning that for about 30 mins afterwards, a Wix error page was showing when I visited the website. Now the above is just being shown.


Apologies if it's an issue I just need to wait out (I'm just nervous for the launch to go smoothly.)


Thank you!

Shopify Partner
132 29 33

This is an accepted solution.

Hi IdlefuryApparel,


I can see your Shopify store when accessing , so it's working fine.


DNS changes don't always reflect immediately and can take a few hours to fully propagate.


You did everything correctly.

- Yes, we build Shopify Apps. Hit me with your idea:
- Let customers preview your products and easily add them to cart with Peek Mode
- Add free, good looking social share icons with built-in analytics to your store with Share Lab
- Manage your new arrivals with Newr
New Member
4 0 0

Hi Vellir,


That's amazing, thank you so much for your swift response.


I can put my mind at ease now, haha.


Much appreciated,



New Member
4 0 0

This site can’t be reached

The connection was reset.


Hello, this is what I am getting as well. I did not change anything on my website, and I can't access it. Can you please help me? I have never had this problem. It is not my wifi connection, so how else can I fix this?
New Member
4 0 0

Might be worth starting a new thread - more likely to get a response from a staff member on a new thread

New Member
2 0 0

I'm getting the same error.

I need help to have this fix. asap!

Screen Shot 2020-11-27 at 12.02.22 AM.png