This site can't be reached

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New Member
3 0 0
Hi.

Some customers are having challenges accessing my store www.thebabygearplace.com

I also experience this sometimes.

Help, please!!!
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Shopify Staff
Shopify Staff
450 26 71

Hello, @Tyana21!

Karlie here from the Shopify Guru Team! Can you tell me more about what seems to be happening? 

  • Are your customers able to access your storefront or checkout?
  • Are you still receiving orders since getting these reports from your customers?
  • Can you send me a screenshot of what your customers are seeing when they have trouble accessing your store?

 

Any details you have would be helpful in trying to troubleshoot. Looking forward to hearing back from you! 

 

*Karlie* | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
3 0 0
Hi @Karlie!
Thanks for the response!
When this error pops up the store can't be accessed!
It's happened to me a number of times too.
Please see photo sent by a customer today.
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Shopify Staff
Shopify Staff
450 26 71

Hey, @Tyana21!

 

Karlie here! You're welcome! Can you include a screenshot of the error message that your customers are seeing? When I view your storefront on my end, I'm not having any issues accessing your store. 

 

Thank you! 

*Karlie* | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
3 0 0
Hi @Karlie

Can't seem to figure out how to include a screenshot.

Can you help, please?
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New Member
2 0 0

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Please i can't acces my .myshopify store. 

can you tell me what is wrong. i created it three days ago

 


 

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Tourist
9 0 0

sam thing to me i created my shopify account 3 days ago https://mastertecplus.myshopify.com/ and i cant have access and for the same reason im not able  to login and contact support

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Shopify Staff
Shopify Staff
450 26 71

Hello, @Mastertecplus@Tyana21 and @Victory1!

 

Karlie here! These issues would need to be looked into by our support team via email so we can properly verify your account and look into your account settings for you. What you will want to do is get in touch with our support team by using our Help Center. If you scroll down to the bottom of the Help Center page, you can click on the button 'Contact Shopify Support.' If you are experiencing issues logging and cannot use the Help Center, then be sure to click on the button, 'Continue without logging in' which will allow you to follow prompts to speak to our support team via phone, email or chats. Our team would be happy to help look into this for you.

*Karlie* | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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