Rein here from Shopify. I really appreciate you bringing this to us as well as the time it is has taken for this to be addressed.
That being said, given the nature of the community forums I will be unable to give you specific answers here. However, if you have yet to hear back from the team they will be back to you as soon as possible. What I will suggest is to reach on out to our live support team here.
My advice is to specifically request a member of the risk team to comment on this, while you cannot talk with them directly you can ask for a comment. Reviews of this nature can take some time given certain complexities.