Ted here from Shopify, thanks for reaching out to us.
I've taken a closer look into this with you and it seems that Jamie and Alison from our Risk Support contacted you via email on the 30th of March and the 4th of April in regards to your store. Can you please check your inbox including the junk, spam or social folder for this email? If you can't find the notification, your email provider might not be delivering our emails and it would be best to contact their customer service for assistance with this.
I can help resend this information your way but I can't discuss the account in more detail publicly for security reasons. Please let me know though if you can't find it or if you change your account owner email as mentioned in this guide, I can resend our Risk Support's email to the new email address on file.