This store is unavailable !

New Member
1 0 0

After changing my credit card, my store immediately became unavailable. it's been now OVER 10 DAYS that the store is unavaible, with no access to ANYTHING! 10 days of lost sales and potential clients.


Here is my ticket number 20532831.  Opened 10 days ago, still no response from the Risk and Escalation team.

Here is my store link :

and my account email address:


Please I need urgent help with this issue!!


Thank you



Shopify Staff
Shopify Staff
1121 94 125

Hi @Bevee,

Ted here from Shopify, thanks for posting your query and for sharing your ticket number. 

I'm just after taking a look at the account and it seems that your store is under review. This is a standard review for all new stores just so we can verify that the account complies with our Terms of Service. Our reviews can take a few short days to complete and I wouldn't be able to speed this up for you but I can see that your query has been raised to the correct Department. As soon as they have completed their review or have an update, they will email you back via ticket #20532831.

I've emailed you directly as well so you can have a direct line to our support and if you've any questions regarding the review, please reply back to my email as I won't be able to discuss this further on a public thread. 

We're sorry for any frustrations caused. 

Many thanks,

Ted | Social Care @ Shopify
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