Ted here from Shopify, thanks for reaching out to us!
I'm just after taking a look into this for you and I can see that Ellie from our Risk team has been chatting with you directly. I wouldn't be able to discuss your account on a public thread, however, I can see that you are unable to log into your account and therefore can not complete the form as requested. I'll send you an email directly in a few minutes with more info if you could take a look.
Thanks a mill,