Welcome to Shopify Community. My name is Olivia and I work here.
It looks like you might be a store owner that is trying to access their store? If so, please get in touch with our Support team for 1:1 assistance with your account as soon as you can. Since our forums are a publicly accessible space, that is the best way to get account specific support moving forward.
Should you have any general questions around Shopify that I can assist with, please do let me know and I'd be more than happy to help.