Took away customer support? But still accepting new business?

New Member
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Have been using Shopify for several years now and recommending tons of people here. Even 200+ of my web design clients. Poor customer support throughout the entire pandemic and its been a month now. STILL NO LIVE SUPPORT. You would figure all of the money you guys make, you would make sure your customers are taken care of meanwhile your competition is smaller or same size and all still have phone support. Taking myself and all 200+ of my clients elsewhere. DISGRACE OF A COMPANY. AND I HAVE NEVER TAKEN IT THIS FAR TO LET ANY COMPANY HAVE MY WORDS BUT YOU GUYS DID IT! Hope my money and my clients' money was worth it!  TRASH