Tracking Returns and Exchanges

Solved
cooleastmarket
Tourist
34 0 2

Hi!

I'd like to track our returns, refunds and exchanges over time.  Is there a way to find that information in the Analytics?

Thanks!

Leslie 

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Dirk
Shopify Staff
Shopify Staff
989 111 220

This is an accepted solution.

Hey, @cooleastmarket 

You can use the Sales over Time report as your base, and then edit the columns to tailor the report to your liking. In your case, you would want to check off the following columns:

Canceled, Returns, Returned Quantity, and Orders. 

From there, you will have a report that looks like the following:

16-01-91310-8265

At the top of the report page, you can also set the date range of orders to see the number of returns and exchanges over a set period of time. I hope this helps!

If there is anything else I can help you with, please let me know.

 

Dirk | Social Care @ Shopify 
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cooleastmarket
Tourist
34 0 2

Thanks, this is useful!

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Dirk
Shopify Staff
Shopify Staff
989 111 220

Anytime! If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Katebarton
Tourist
5 0 0

We love the inventory tracking, being able to see which items sell best over a given period of time.  However we can't seem to find a way to add a column that shows how often an item has been returned. It could well be that a relatively successful item has a high return percentage (high shipping and handling costs - hence requiring targeted customer feedback gathering).  How can we find items listed from highest return % to the lowest please?  Thanks so much. 

 

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