Tracking Returns and Exchanges

Solved
cooleastmarket
Tourist
34 0 2

Hi!

I'd like to track our returns, refunds and exchanges over time.  Is there a way to find that information in the Analytics?

Thanks!

Leslie 

0 Likes
Dirk
Shopify Staff
Shopify Staff
905 99 205

This is an accepted solution.

Hey, @cooleastmarket 

You can use the Sales over Time report as your base, and then edit the columns to tailor the report to your liking. In your case, you would want to check off the following columns:

Canceled, Returns, Returned Quantity, and Orders. 

From there, you will have a report that looks like the following:

16-01-91310-8265

At the top of the report page, you can also set the date range of orders to see the number of returns and exchanges over a set period of time. I hope this helps!

If there is anything else I can help you with, please let me know.

 

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
cooleastmarket
Tourist
34 0 2

Thanks, this is useful!

0 Likes
Dirk
Shopify Staff
Shopify Staff
905 99 205

Anytime! If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes