Tracking information sent to a French website

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Tourist
9 1 0

Hello - some of my customers have reported that when they check the tracking information from their order's email notification it sends them to a French website.  Can this be changed, and where can I change this so it is sent to an English page? 

I did have the Aftership app installed on my site but took it off when COVID-19 hit, as I was getting too many complaints that the tracking information wasn't getting updated and it was super slow.

Thank you for your help!

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Shopify Partner
2294 116 353

Check your order confirmation templates

https://help.shopify.com/en/manual/orders/notifications/edit-template

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Tourist
9 1 0

Yes I've already looked through all the templates and can't find where I can change this link.  I'm using the Debut theme so suspect it needs to be changed in the code, but I don't know which template needs to be changed?

I didn't have any issues before COVID hit so don't know what's happened.

**Edit:  I can see fulfillment.tracking_url in the code in the customers/order.liquid file - but can't find where I can see what the URL is, or where it can be changed.

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Shopify Partner
2294 116 353

If you want to confirm that's the source comment it out during a slow period on your store and make a test order.

Check your fulfillment settings

https://help.shopify.com/en/manual/shipping/fulfillment-services

https://help.shopify.com/en/manual/shipping/fulfillment-services/custom

and the apps installed to the store

 

 

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