I think I posted earlier in this game when I was researching website options, but I believe SQUARE does refund %fee but not the .30. I've switch to square from PAYPAL, for the same reason, on my new site. Obviously didn't go with shopify, and of course SQUARE can change at anytime as well. I did start a 3% restocking fee on my returns, you can imagine THAT went over well. I think we have a potential class action here, and YES complain to your state and the FCC. Outrageous.
I agree this is 100% not fair. What is stopping Shopify from employing a bunch of people to make fraudulent charges to up our fees. Not that they would do that but that possibility makes this very unfair. Ive had more fraud orders than normal orders . I am new . Hopefully they change this
Filed a complaint with the FTC. Will send this dude tobi an email as well. This is BS.
They're meant to help small business get ahead but they dig a deeper hole for us instead.
What a load of crap. Give them a break? I guess if you sell $5 items and get few refunds, it's not biggie about but if your average order is $5k and people cancel, it is a pretty substantial loss. Game changer for me. Shopify already has a slew of shortcoming from an SEO standpoint. What ultimately drove me to Shopify was the low cost. I just as soon switch platforms to a provider that does not fleece their customers. I am pretty sure Big Commerce doesn't do this...
I sold an item for $11,000 on my shopify account. Then shopify suggested the sale was probably fraudulent, and if I chose to go through with the sale,
they would hold my funds for 120 days. I get that, we have to be cautious. I immediately cancelled the transaction and refunded the payment.
Then, I was charged $319 for the transaction fees (but there was no transaction after I cancelled it).
As far as I'm concerned, this is borderline criminal. I can't imagine how this is acceptable. I have other items even more expensive than that one.
I'm very seriously considering leaving as this is an unacceptable policy.