Transaction Credits on Refunds Fees - After March 1, 2020, Shopify will no longer return this fee?!

[happyerica]

I just have first cancel and refund order. I found they didn't return the Shopify fee and credit card fee. It is horrible. When we signed the contract, it didn't note they will change the policy. It is not fair and against the regulation. How can we do? Their CSR mentioned they will credit back the Shopify fee and credit card fee in 2012. I am not aware they changed the policy on their benefit. not on both's side. 

How can we do to protect our right?

[happyerica]

I already reported to WA State, FTC. outrage about Shopify

[RDCP]

Canceled a customers transaction in less than 15 min due to fraud and Shopify nailed me for $207. Frustrated and looking out for other options at this point.

[dpd1]

Until you find another processor or platform, try switching to manual capture. At least then you can avoid anything that happens before shipping.

[LastMileSF]

This is insane. I can't believe this is not illegal. 

[Devinir]

Because of this inconvenience everyone should switch over to wix and cancel their Shopify account because this is absurd 

[Devinir]

Click to expand...

Cancel your Shopify account and switch to wiz

[Devinir]

Cancel your Shopify account and switch to wiz

[Devinir]

File a lawsuit would be reasonable 

[Devinir]

Sounds like an easy lawsuit. Let’s do it