Transaction Credits on Refunds Fees - After March 1, 2020, Shopify will no longer return this fee?!

happyerica
Tourist
4 0 0

I just have first cancel and refund order. I found they didn't return the Shopify fee and credit card fee. It is horrible. When we signed the contract, it didn't note they will change the policy. It is not fair and against the regulation. How can we do? Their CSR mentioned they will credit back the Shopify fee and credit card fee in 2012. I am not aware they changed the policy on their benefit. not on both's side. 

How can we do to protect our right?2012 refund.jpgpayout.jpg

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happyerica
Tourist
4 0 0

I already reported to WA State, FTC. outrage about Shopify

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RDCP
New Member
1 0 1

Canceled a customers transaction in less than 15 min due to fraud and Shopify nailed me for $207. Frustrated and looking out for other options at this point.

 

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dpd1
Explorer
56 0 31
Until you find another processor or platform, try switching to manual capture. At least then you can avoid anything that happens before shipping.
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LastMileSF
New Member
1 0 1

This is insane. I can't believe this is not illegal. 

Devinir
New Member
6 0 0

Because of this inconvenience everyone should switch over to wix and cancel their Shopify account because this is absurd 

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Devinir
New Member
6 0 0
Click to expand...
Cancel your Shopify account and switch to wiz
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Devinir
New Member
6 0 0

Cancel your Shopify account and switch to wiz

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Devinir
New Member
6 0 0

File a lawsuit would be reasonable 

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Devinir
New Member
6 0 0

Sounds like an easy lawsuit. Let’s do it 

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