Transfer a domain away from Shopify

New Member
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I am currently nearing the end of a three month free trial with Shopify, and have decided to go with another provider. At the start of my free trial I transferred my third party domain to Shopify (I thought Shopify would suit my needs), and now I need to transfer it to my selected provider. It has been over 60 days. The online documentation instructing how to transfer a domain away from Shopify is not working for me and I can't connect with Shopify support through their Help Centre. Is this because I am still on a free trial and don't have an active account? I tried emailing support (support@shopify.com) but the automated response I received just referred me back to the Help Centre, which, in turn, sends me back to the documentation that is not working for me. If anyone knows what I should do I would appreciate the help. This is causing significant impact on my launch and I really need to find a resolution. I have thought of paying for a month, to see if that would give me access to better support options, but that seems silly. I should be able to take my domain and end my free trial without having to buy my way out. Thanks in advance for any suggestions.

 

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New Member
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Have you found a solution? 

I am currently in the same exact predicament.

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New Member
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Hi,

There are multiple ways to transfer your website from one platform to another platform. Transferring is a big difficult and tricky. It is suggested that if you are not expert then hire someone or ask you hosting to do it for you. I am using www.Symbolhost.com and they have transfer my client website https://bestbasketballreview.com/best-jordan-basketball-shoes/  on one platform to other without any problem.

 

Regards 

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