Transfer domain from closed Shopify store to another active store

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New Member
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Hi everyone,

 

I had a store that was closed a few months ago. I now need to transfer that domain from a closed Shopify account to another still working/active Shopify account.

 

I saw this help link https://help.shopify.com/en/manual/domains/managing-domains/advanced-settings#transfer-your-shopify-... but it requires me to login to that account .. which as I understand is not possible now.

What can I do to retrieve the domain????

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Shopify Staff
Shopify Staff
819 91 147

Hey @!

Cal here from Shopify, thanks for reaching out to us. I'd be happy to look into this with you, can you please share your MyShopify URL for the new store with me?

In order to retrieve that domain for you, I'll need you to provide me with a screenshot via email demonstrating that you now own that domain. I'll need a screenshot like this, showing both the domain and the email address that it is registered to: 

I'll request the above screenshot by emailing the account owner of the MyShopify URL you provide. Thanks! 

Cal | Social Care @ Shopify
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